Support

Welcome to the Support Page for the Localization for App Store Connect App Version By OLIVA. We are here to help you with any questions or issues you may encounter while using the Service. Please find below helpful resources and contact information for support.

Getting Help

If you need assistance or have any questions about using the Service, here are some ways you can get support:

Frequently Asked Questions (FAQ)

We’ve compiled a list of common questions and answers to help you resolve issues quickly. Check out the FAQ section to find answers to common queries about how the Service works, setting up the JWT token, and troubleshooting tips.

User Guide

For step-by-step instructions on how to use the Service, refer to the User Guide. This guide includes detailed instructions on how to integrate the add-on with Google Sheets and how to use it to manage your App Store Connect translations.

Troubleshooting

If you're encountering an issue, please try the following troubleshooting steps:

• Ensure that your JWT token is correctly inputted into your Google Sheets.
• Check for any interruptions in your internet connection.
• Ensure your Google Sheets account is properly synced with the Service.
• If the issue persists after trying these steps, please reach out to us.

Contact Support

If you can’t find the answer to your question or need further assistance, please contact our support team:

• Email Support: You can reach us via email at oliva.emailbox@gmail.com. We strive to respond to all inquiries within 24–48 hours during business days.
• Support Hours: Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (UTC). We do our best to respond as quickly as possible during our support hours.

Additional Resources

• Community Forum: Join the conversation with other users in our community forum, where you can share tips, ask questions, and get help from fellow users.
• Updates and Announcements: Stay updated with the latest news, feature updates, and improvements by checking our official website or social media pages.

We're Here to Help!

At OLIVA, we are committed to ensuring that you have the best experience with our Service. If you need assistance, don’t hesitate to reach out. We look forward to helping you!